Pod Troubleshooting

Pod Troubleshooting

Is your Pod turning on? 
  1. If yes:
    1. Check harvest data for any Insights (on the maintenance page) or errors on the Grafana Dashboard. They are clues of what has gone wrong!
    2. You can also use the Nano - ATE device for a quick check. It should tell you what is going wrong. Make sure your Firmware have been updated to v 1-20-0 and that you have a Nano - ATE Device
  2. If no:
    1. Do a fuse check first of all. You will need a Diode function multimeter. This is shown in the video. 
    2. The video below shows you how to swap a fuse on the Okra Pod. All the fuses except for the Battery fuse can be swapped without opening the Pod. The Battery fuse requires you to open up the Pod as shown on the second video 



    • Related Articles

    • Pod Buttons

      A guide to help you understand what different button presses mean. The top button is referred to as button 1, middle button is button 2, and the bottom button is button 3. Basic Screens “Daily Usage” screen: shows a % progress bar against the user’s ...
    • Harvest App: Replacing Pod

      Tool Used: Harvest mobile app This article details the steps to follow when an LMA or Okra team member is replacing a pod from a household. This is for pod replacement only, not for removal. You will require the following info before proceeding: Pod ...
    • Harvest App: Removing & Replacing a Pod

      Tools we use: Harvest Mobile This document is written to provide training for the Support team so that they know better how to uninstall a Pod with Harvest. We explain all the details to uninstall a Pod. Before uninstalling a device, the following ...
    • Harvest App: New Pod, Battery and other Equipment Installation

      Harvest Mobile App Update: Installing equipment in a house This article will take you through the steps to install equipment in a household using the harvest mobile app. Note: You can only install equipment in houses that have gone through the Sign ...
    • Pod LEDs

      A guide to help you understand what different patterns of LEDs on the Pod mean. Default Behavior On Startup For all of the LEDs (except comms and error): the LEDs will all be ON to start, and each LED will turn OFF as soon as power is detected on ...